A little help when you need it
Help & How to Use AskRandy
Your next step, made simple. Find answers below or ask Randy directly.
What would you like help with?
Select a topic for step-by-step instructions.
Start a reviewChoose a service and get your project underway.
- Choose Start a Review and select the service that fits your project.
- Enter your contact and property details, including your province, before payment.
- Follow the availability message. Alberta customers can continue to checkout; homeowners in other provinces can register interest and request consideration of an opinion.
- Keep your confirmation and project reference. If the screen says Stripe test mode, it does not process a live payment.
Upload your quote and photosSend your documents without retyping the details.
- Use the private upload link provided for your project.
- Choose the files requested on the upload page. Keep all pages of each contractor quote together and make sure the writing is readable.
- Follow the file type and size limits shown on that page, and wait for the upload confirmation.
- You do not need to retype technical specifications from the contractor’s documents.
Check your project statusFind out where your review stands.
- Open Check project status.
- Enter the project reference from your confirmation and the same email address used for your submission.
- If your project cannot be found, check for typing errors and contact Randy with your reference. The owner sign-in icon is for Randy’s dashboard.
Send an email or contractor confirmationKeep supporting answers with your project.
- Ask Randy for your private supporting-document upload link.
- Save the email as a PDF using Print → Save as PDF (or Microsoft Print to PDF in Outlook on Windows).
- Upload the PDF using the supporting-document link so Randy can see it in your project file.
- You can also email Randy directly. Include your project reference so the correspondence can be matched to your review.
Find, save or print your reportAccess your findings and keep a copy.
- Your report is prepared and checked by Randy before it is released. A submission confirmation does not mean the report is ready.
- Follow the access instructions Randy provides when your report is available. If you cannot find them, email Randy with your project reference.
- When you have a report PDF open, use your PDF viewer’s Download or Save control to keep a copy, or Print to print it.
- Ask Randy if you would like the expanded version or have questions about the findings.
Use AskRandy on your phoneEasy navigation and home-screen shortcuts.
- Use the Back and Home buttons at the bottom of inner pages to move around the app. Help is also available from the small ? Help button.
- On iPhone, open the site in Safari, tap Share (or the menu), then Add to Home Screen.
- On Android, open the site in Chrome, tap the three-dot menu, then Add to Home screen or Install if offered.
- The home-screen shortcut opens the website. Keep your private project links in a safe place.
Quick fixes
Something isn’t working?
- Upload troubleCheck the file limits, your internet connection and that the document opens on your device. If the private link has expired, ask Randy for a new one.
- Missing confirmationCheck Junk or Spam and confirm the email address you entered.
- Page stuckSave or copy any unfinished text before refreshing. Try reopening your original project link.
- Payment unclearCheck your confirmation before trying again. Contact Randy if you are unsure whether payment completed.
Tell Randy which page you were using, what you tried and any error message. A screenshot helps. Do not include card details or passwords.
A real person, ready to help
Email Randy a question
Questions about your project or trouble using the app? Write your question below, then open your email app. You can attach a screenshot or document before sending.
Your question is sent only when you press Send in your email app. If nothing opens, email randy@askrandy.ca directly or call 587-583-8844.